1. Purpose

This Information Security Policy establishes the framework for protecting AltitudeCraft's information assets against internal and external threats. The policy defines the security controls and procedures necessary to ensure the confidentiality, integrity, and availability of company and customer data.

2. Scope

This policy applies to all AltitudeCraft employees, contractors, and third-party service providers who have access to company information systems or process company data. It covers all information assets including hardware, software, networks, and data in any form.

3. Security Principles

3.1 Confidentiality

Access to information is restricted to authorized individuals only. Sensitive data is classified and protected according to its importance and sensitivity level.

3.2 Integrity

Information must be accurate, complete, and protected from unauthorized modification. Data validation and verification processes are implemented at all critical points.

3.3 Availability

Information systems must be available when needed, with appropriate measures to prevent and recover from disruptions. Business continuity plans are maintained and tested regularly.

4. Roles and Responsibilities

4.1 Management

Senior management is responsible for approving the security policy, allocating resources, and ensuring compliance with legal and regulatory requirements.

4.2 IT Department

The IT team implements technical security controls, monitors systems for vulnerabilities, and responds to security incidents.

4.3 Employees

All employees must follow security procedures, report incidents, and participate in security awareness training.

5. Access Control

Access to systems and data is granted based on the principle of least privilege. Multi-factor authentication is required for all administrative access. User accounts are reviewed quarterly, and inactive accounts are disabled after 90 days of inactivity.

6. Data Protection

6.1 Encryption

All sensitive data in transit is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption where appropriate.

6.2 Data Retention

Customer data is retained only as long as necessary to fulfill business purposes or comply with legal requirements. Secure deletion procedures are followed when data is no longer needed.

6.3 Payment Processing

All payment transactions comply with PCI DSS requirements. Credit card data is never stored on our systems.

7. Incident Response

AltitudeCraft maintains a formal incident response plan to detect, respond to, and recover from security incidents. All incidents are documented, analyzed, and used to improve security controls. Customers are notified of data breaches affecting their information within 72 hours of confirmation.

8. Physical Security

Data centers housing our infrastructure employ multiple layers of physical security including 24/7 monitoring, biometric access controls, and environmental protections. Employee workstations must be secured when unattended.

9. Third-Party Security

All vendors with access to company data undergo security assessments. Contracts include data protection clauses and require vendors to maintain security standards equivalent to our own.

10. Compliance

AltitudeCraft complies with applicable data protection laws including GDPR for EU customers and CCPA for California residents. Regular audits are conducted to verify compliance with this policy.

11. Policy Review

This policy is reviewed annually or when significant changes occur in the threat landscape or regulatory environment. Updates are approved by senior management and communicated to all relevant parties.

12. Employee Training

All employees complete security awareness training upon hiring and annually thereafter. Training covers password security, phishing awareness, data handling procedures, and incident reporting.

13. Continuous Improvement

AltitudeCraft is committed to continuously improving its security posture. Security metrics are monitored, and risk assessments are conducted regularly to identify areas for enhancement.